物流政策
We have 3 options for you to choose from:
1. Curbside Pickup/ Collection from home-studio by appointment
After placing an order, you can collect the flowers from my home-studio by appointment ONLY. The studio is within my home, so it's not open to the general public. Once the order is received, I'll be in touch by email or phone to organise a suitable day/time for collection. You can also call or message me on 0426 812 974.
I’m located in North Ryde behind the metro station...which is super convenient!
2. In person Next day Sydney Delivery
You can also have your flowers delivered in person the following day or on a specific day to some areas of Sydney which are within a 25 km radius from North Ryde. Please specify the delivery date in the notes at the the shipping section, before payment.
To qualify for next day delivery you must place your order before 8.30pm the night before. No delivery on Sunday except for Mother's Day. Orders placed on Saturday or Sunday will be delivered on Monday, unless specified for another date.
Delivery fees are calculated at checkout and based on a 25km radius from North Ryde. If your delivery is out of this zone, please contact us to check if it's still possible to organise it for you.
I don’t do same day deliveries at the moment. But if you need anything urgent give me a call and I’ll try to accommodate your needs.
Delivery hours are: 9.30am -6.30 pm Monday to Friday / 8 am -4 pm Saturday,
NO specify time can be allocated for a delivery. We will make every attempt to fulfil your request but cannot guarantee it.
NO deliveries on Sunday and Public Holidays except for special events and Mother's Day. If you need flowers on a Sunday, contact me to see if I can cater for them.
3. AU Wide shipping via Australia Post (3-8 business days)
Small arrangements, bouquets, floral hampers, small wreaths and accessories can be shipped AU Wide using Australia Post. Florals will be dispatched as soon as possible but allow 1-3 business days. You will received a tracking number once your delivery has been shipped and you can follow its journey through the Australia Post website.
All flowers are packed as best as possible to avoid any damage, but please be aware that maybe some minor shedding, breakage or flattening of the flowers can occur. Once flowers are taken out of the box, they will regain their original shape.
Due to the fragile nature, Medium and Large arrangements are not shipped AU wide. They can be collected from my home studio or hand delivered in Sydney.
OTHER IMPORTANT INFO:
Please make sure you have provided correct shipping details of the recipient, including Unit number if delivering to a block of apartments.
Room number, floor or ward details if delivering to a Hospital.
Business name, suite or level number if delivering to an office.
For Next day Delivery in Sydney:
A re-delivery fee will need to be charged if:
- We attempt to deliver and address is incorrect or the unit number has not been provided and you or the recipient are not contactable via phone to advise correct delivery information.
- If the recipient can’t be contacted, is not home and there is nowhere safe to leave flowers and sender is not contactable to advise how you would like to proceed.
To avoid a re-delivery fee you or the recipient are welcome to arrange a time to collect the flowers from my Home Studio at North Ryde behind the Metro Station.